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EMS  DHL

 
 
 
ถามตอบปัญหา: SHIPPING AND DELIVERY
 
 
Q   What are the shipping restrictions?
A  

Karatise can ship the package to all 76 provinces of Thailand as well as other countries.

     
Q   What shipping options are available?
A  

Domestic shipping within Thailand is done via registered EMS (Express Mail Service), which is a highly secured shipping system. For the safety and security of the package, the identification card and signature of the recipient, which has to be the same person as the one designated in the order, are required when the product is delivered to the shipping address. Normally Thailand Post will call the recipient to inform of the time the package will be delivered, and if it is not convenient for the recipient to be at the shipping address, the recipient can inform the Thailand Post staff of the name of the person who will be able to present the ID card and signature to accept the delivery of the package instead.

For international shipping, Karatise will ship the package via registered DHL service, which is also a secured shipping system.

     
Q   How much is the shipping charge?
A  

Karatise offers free shipping and insurance service on every order that is to be delivered in Thailand. However shipping charge is applied for international shipping and the rate is according to the destination.

     
Q   What are the guarantees of the safety and risks of the shipping and delivery of the package?
A  

EMS has long been a postal service provider in Thailand, thus the customers can rest assured that the shipping and delivery service by EMS is secured. Moreover, it is guaranteed that the customers can shop with confidence and that the shipping and delivery is risk-free as Karatise is responsible in arranging insurance for every package of jewelry delivering to the customers.

     
Q   How can the status of the package delivery be tracked?
A  

After Karatise ship the package to the shipping address, the customer will receive the shipping notification email which will include the 13 digits tracking number. The customers can check the status of the shipping by entering these 13 digits in the Thailand Post website. (http://track.thailandpost.co.th/trackinternet/Default.aspx)

     
Q   How long does it take for the package to be delivered?
A  

It normally takes one business day for the package to be delivered to shipping address in Bangkok and perimeter, which means that the customers will receive the package on the following day of the shipment. Other provinces in Thailand takes about 1-2 business days apart from Mae Hong Son, Koh Samui in Surat Thani, Yala, Pattani and Narathiwat which will take about 3 business days.

     
Q   Can the customer pick up the ordered jewelry at the store?
A  

Customers can pick up the jewelry they ordered online from www.karatise.com at both Karat Jewelry stores at the Emporium or Siam Paragon in Bangkok, Thailand.

Most of Karatise's products are one of a kind and they are handmade, thus we recommend the customer who is interested in a certain product to order from the website and come to pick up the product at the store later because the product ordered from the website is treated as reserved for the customers.

     
Q   How secured and strong is the package used in the product shipment?
A  

The shipping box has been designed to be strong and is durable to protect the product while being delivered. The product is wrapped 3 times before packaging and it is locked securely inside the shipping box so that it cannot be moved during the shipment. Therefore, the customers can be reassured that the product will not be broken or damaged upon the delivery.